Calvert County Water & Sewerage customers will have access to a new online utility billing portal beginning Dec. 30, 2024. While you won’t need to create an account in the new system in order to pay your bill or submit service requests, you will need to register to take advantage of other features like viewing your billing and service history.
Can I log into the new portal using my old eGov login credentials? No, in order to gain access to the portal, new users must create an account.
I was enrolled in the ACH program before the Utility Billing portal launched. Am I still signed up? If you were previously enrolled in the ACH program prior to the launch of the new Utility Billing portal, you are still enrolled and your payments will continue to be automatically deducted from your bank account as usual. There is no action required on your part and you will not experience any disruption in service.
Customers who have not yet enrolled in ACH, we highly encourage you to do so for the convenience and peace of mind it provides. By setting up direct debit, you can ensure your bills are paid on time, securely and without the hassle of manual payments. To get started:
Log in to your account through the Utility Billing Portal.
Scroll to the bottom of the page and select "Quick Links."
Click "Sign Up for Direct Debit" and follow the prompts that follow.
What should I do if I'm having trouble using a credit card to make my payment via the portal? If you are experiencing difficulty using your credit card to make a payment through our Utility Billing portal, please visit our "How Do I" section above. There, you will find step-by-step instructions specifically designed to guide you through the process of making payments with a credit card.
Why do I see an overage/unbilled balance on my bill? Software calculations were based on the new tiered billing structure and may result in a credit or balance on your account for the first billing cycle in 2025. We expect this to affect only a small number of customers and to be a one-time occurrence only affecting September 2024 bills.
Am I being charged for a grinder pump when I'm not part of the program? Grinder pump fees only apply to customers who are in the grinder pump program. On the back of your printed bill, you will see a breakdown of rates/fees.
How can I tell which tier I'm in? New quarterly water and sewer rates, adopted by the Board of County Commissioners, took effect July 1, 2024. The new tiered rates are calculated using a quarterly base rate plus four-tier variable rates. All customers start at Tier 1. If you use more gallons than is covered in Tier 1, you will be charged more. For example, water customers will be charged $2.13 up to 4,500 gal and $2.66 for whatever is used from 4,501-18,000 gal. Customers who use over 18,000 gal will be charged $3.20 for the amount that falls in that tier (18,001-108,000 gal). For tips on conserving water, visit our Water Conservation Tips page.
Why can I only see transaction history from September 2024 onward? Transaction history will only show transactions after September 2024. If you need more detailed transaction information from earlier dates, please contact us directly for assistance.
Why can't I see my past bills? Electronic versions of paper bills will be available from January 2025 forward. If you need copies from earlier dates, please contact us directly for assistance.
What happens if I change the "Responsible Party" address in my profile? If you update the "Responsible Party" address in your profile, it will change the address where your bill is sent. Please ensure the address is correct to avoid delays in receiving your bill.
Why does the sewer usage sometimes hide the water usage on the new portal? Sewer usage is displayed on top of water usage, which can sometimes obscure the water usage if both water and sewer services are listed on your bill. We are working to resolve this issue and improve the layout of your usage view.